FAQ's.
Here you’ll quickly find answers to the most common questions – clear, direct, and no fluff.
General Questions.
Your Mula account is automatically created when you place your first order in the catalog. Simply proceed to checkout and confirm your purchase. Please make sure to enter all required details such as your address and tax number.If you prefer, you can also contact our Sales Team, and an Account Manager will create the account for you.
To use the Design Studio, go to the Design Studio tab on the admin platform. You’ll find a short video tutorial there, or you can click Start Designing to begin right away.Choose a product from the catalog and select your design. In the overview, you can adjust your colors on the left and make customizations on the right – for example, upload your company logo or add prints.Once you’re done, click Order in the top right corner to proceed to checkout.
Orders and deliveries are managed separately on our platform, each with its own reference number.Order / Order Number: Refers to the process you trigger on our platform. Your order is then forwarded to the manufacturer.Delivery / Delivery Number: Once your order arrives at our warehouse, passes the quality check, and is shipped to you, it automatically becomes a delivery with its own delivery number.You can also create a delivery from your inventory, which will receive its own delivery number as well.
Here’s how you can invite a new team member to the platform:Go to your Admin Profile and click on the Customers tab.Select the company profile where you want to add the new user.On the left, click on the Users tab.At the top left, select Invite User.Enter the person’s email address and choose the role:Platform Admin: Can manage account settings.Distributor: Has limited permissions.Click Send Invitation.The person will receive an email with an invitation link and will be automatically added to the platform. Please note: The invitation link is valid for 6 days only. After that, you’ll need to send a new one.
lorem ipsum
Tech stuff, fixed fast.
Lorem ipsum
Lorem ipsum
Close the program or browser completely. Restart your browser. In the search bar, type “go mula” and select our official website – this will automatically take you to the latest version of the platform. If the issue persists: Clear your browser cache and cookies. Then try accessing the platform again. If the problem still occurs, please send our Customer Service team a screen recording. This will help our Tech Team reproduce and analyze the issue internally.
Lorem ipsum
Your order, step by step.
We serve customers worldwide and offer global shipping. To request a delivery, simply enter the destination address and select the country. Our system will then calculate the shipping cost based on the weight, quantity, and final destination of your items.
Until you confirm your production stylesheet, we can adjust your order, either by changing the quantity of items or by updating the size variants you want to produce.Once you’ve accepted our terms and conditions and confirmed the purchase, cancelling the order is no longer possible.
lorem ipsum
Design Process.
The design phase usually takes 3 to 5 working days if our Design Team has all the necessary information and artwork files. To avoid delays, please make sure to provide all required details in advance.During this phase, your active participation is important, you’ll need to approve mock-ups and stylesheets.Also, don’t forget to regularly check the platform and your emails for notifications.
Our designers are ready to support you as soon as you place your order. You can chat with them on our platform via the design brief section or book a design call. They’ll capture your vision and requirements and give you expert input and suggestions to make sure you get exactly what you want.However, if your company already has a designer who created a mock-up and you’d like us to follow it, we’ll do everything we can to accommodate your request.
With each product, we offer various add-ons you can choose from, allowing you to customize where and how your logo or design is placed. We’re constantly adding new branding options so you can enjoy the best possible branding experience.
Yes, most products in our general catalog can be fully dyed in your company’s colors. For this, we use Pantone colors. Please note the minimum order quantities, which you can find directly on each product page.For our express catalog, the color options are limited to what you see online, so we can guarantee fast production.
Mula Plus, We store for you.
Answer text
lorem ipsum
Shipping to your doorstep.
We offer a bulk delivery service that lets you ship your items to multiple locations and recipients at the same time.To use this service, simply log in and click on the “Bulk Deliveries” button in the main menu. Then customize your delivery options, follow the instructions, and upload your sheet.If you have any further questions, don’t hesitate to contact us. We’ll be happy to help you!
Your Shop at Go Mula .
jjj
Please scroll to the end of this page. There you can find a Button that redirects you automatically to our Shop onboarding guide.
Payment and invoices.
lorem ipsum
Your monthly invoice is generated automatically whenever deliveries are made or goods are stored in our warehouse during the month. All costs are collected and invoiced at the end of the month.If no charges occur within a given month, no monthly invoice will be issued.Since this invoice is sent on a regular monthly basis, it is always titled “Monthly Invoice.”
Still some open questions?
Contact our customer success team
